[cs_content][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ _bp_base=”4_4″ _label=”Section 1″ style=”margin: 0px;padding: 45px 0px 15px;”][cs_row inner_container=”true” marginless_columns=”false” _bp_base=”4_4″ style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”2/3″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false”]Support[/x_custom_headline][cs_text _bp_base=”4_4″]If you bought your software from one of our international dealers then we recommend that you contact them for support in the first instance.[/cs_text][cs_text _bp_base=”4_4″]

Email support

Technical queries about your registered products may be sent to support@hamillroad.com if your local dealer is unable to help you.

Telephone support

Our support line, +44(0)1223 752640 , is manned on weekdays between 9:30am and 5pm GMT.

Additional product support

Please consult our FAQ page for answers to common questions, and our Downloads page where you will find our latest software updates.

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/3″ style=”padding: 0px;”][x_gap size=”50px”][x_image type=”none” src=”http://www.hamillroad.com/wp-content/uploads/2017/08/support-documents-dots-1.jpg” alt=”Hamillroad support” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_inset=”0px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_inset=”0px” separator_bottom_angle_point=”50″ _bp_base=”4_4″ _label=”Section 2″ style=”margin: 0px;padding: 5px 0px 45px;”][cs_row inner_container=”true” marginless_columns=”false” _bp_base=”4_4″ style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”2/3″ style=”padding: 0px;”][x_line style=”border-top-width: 1px;width: 100%;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false”]Sharing Folders[/x_custom_headline][cs_text _bp_base=”4_4″]If you are using FirstPROOF to view images, whether PGB, TIFF, LEN, PDI or RAS files, on a different computer from that on which you are working, then you must ‘share’ the folder on that other computer so that FirstPROOF is granted the necessary viewing access.
Help on this topic is provided here:[/cs_text][x_button size=”global” block=”false” circle=”false” icon_only=”false” href=”/support/sharing/” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””]Sharing and mounting Harlequin RIP Page Buffer folders >[/x_button][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ _bp_base=”4_4″ type=”1/3″ style=”padding: 0px;”] [/cs_column][/cs_row][/cs_section][/cs_content]